Company: Epiroc Mining India Ltd
Post: Service Engineer
Qualification: Degree/Diploma In Electrical/Mechanical Engineering
Location: Maharashtra
Job Description:
Overall responsible for the project assigned and related to its’ all activities and contractual KPI’s and obligations.
Instrumental in establishing new autonomous technology for SD drill in India.
Ensure equipment commissioning, warranty support, availability etc.
Timely reporting of warranty complaints and product quality related issues and work together with Central Service team.
Special focus on ensuring Customers’ satisfaction for the project.
Handling of project service manpower (external and internal roll) and successfully lead Service Agreement.
Supporting RPSM in setting Business for parts and service revenues.
Forward customer feedback and any leads on new equipment requirements to Marketing Team
Support Business Partner with suggested stocking guides as per Machine utilisation
Support in promotion of Equipment / component rebuilds.
Coordinate with Customer Support Officer on support issues like parts quotation, invoicing, deliveries, or outstanding payments.
Track Equipment utilization and ensure committed KPI’s as per Customer PO are achieved.
Guide Business Partner engineers to solve technical problems. Keep them updated with relevant technical information.
Monitor complaint registers of Business Partners and ensure timely restoration of equipment is executed
Other Responsibilities
Strictly following Safety guidelines.
Identification of Environmental aspects and OH&S hazards and related operational controls.
Ensure operation controls related to Health, Safety & Environment.
Reporting of SHE incidences and its analysis.
Compliance with Corporate Guidelines:
Follow in letter and spirit the Epiroc, Vision, Mission, and Core values.
Comply with the Epiroc Business Code of Conduct.
Comply with the policies and procedures communicated from time to time.
Perform any other tasks given by supervisor from time to time.
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