Company:Stanley Black & Decker
Post: Engineer
Qualification: Degree In Electrical/Mechanical Engineering
Location: Delhi
Job Description:
Responsible for Service including the design and maintenance of operation process, after-sales service, technical support and repair, and development & maintenance & management of after-sales market
Assure that Stanley Black and Decker customers are completely satisfied with the quality of our products.
Strong focus on end user satisfaction
Provide technical and product related training to our clients.
Have a complete understanding and knowledge of related products and functions, also be service oriented.
Drive service levels while improving inventory turns working closely with supply chain and suppliers.
Establish a complete and comprehensive data base for all of our clients and follow up with after sales related information.
Coordinate effectively with all related departments and provide solutions to quality issues.
Interface with SBD’s global service, quality, SBU and manufacturing teams to provide feedback on products.
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