Qualification: Degree In Electrical/Telecommunication /CS Engineering
Alarm Management for the assigned Network Services
Monitoring all events in Customer’s managed infrastructure in order to secure those services.
Responsible to interact with the resource and service instances to intercept, validate and/or collect network, IS/IT/Telecom Infrastructure events information for distribution to related processes.
Fault remedy requiring on site presence is dispatched timely (as per the SLA / KPI) to the field operations organizations.
Regular follow up on the events with relevant departments working on it as per the MSTOP process
Work towards KPI & Balanced Scorecard parameters
Work towards the IPM parameters assigned by the CA Manager
End to end responsible for the incident ticket lifecycle.
You will bring
Industry experience: Telecom
Certifications: Certification related to Telecom/IP shall be an added advantage.
Language skills: Proficiency in written / Spoken English
Values and behaviors: Ericsson Core Values / Honesty / Integrity / shall be exhibited
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