ABB Group Hiring|Fresher|Degree| Electrical|Electronics Engineer

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Company:ABB Group

Post: Technical Service

Qualification: Degree In Electrical /Electronic Engineering

Experience: 0-3year

Location: KA

Job Description:

Diagnosing and troubleshooting software and hardware problems in VFD and helping our customers install the VFD in new applications. Also, should be taking the drive-in remote desk connections and to provide immediate support
For more complex problems, escalating to product engineering team and getting the solution and implementing in field drives
Asking customers targeted questions to quickly understand the root of the problem and support. Talking to CP/OEM engineers either via phone or email until the technical issue resolved
Referring the internal manuals and providing the accurate technical solution to customer. Ensuring all the issues are properly logged
Prioritizing and managing the open issues and resolving as per the target time. Recording customer interactions and technical problem resolutions. Listening to OEM/CP/Customer problems and answer calmly and professionally
Taking into consideration feedback given by the customer and implementing corrective action when needed as well as sharing own expertise in service development
Approaching towards customers and building sustainable customer relationships to ensure local client growth, satisfaction and retention together with sales. Communicating with Global Technical Support team and aligning with global technical support guidelines
Keeping in close contact with technical product management, project management, engineering, sales and other stakeholder groups that support implementation of training course development and delivery
Your background
BE/ B.Tech in Electrical or Electronics
Fresher or 1 to 3 years’ experience in Drive service
Experience as a Technical Support Engineer in AC drives is preferred
Electrical experience for drives is an advantage
Ability to diagnose and troubleshoot basic drive technical issues
Excellent problem solving and communication skills

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