Bentley Systems Hiring|BE BTech| Mechanical|Chemical Engineer

Company:Bentley Systems

Post: Technical Support EngineerQualification:BE/BTech Mechanical/Chemical Engineering

Experience:1+year

Location:Pune, Maharashtra

Salary: Depends On Interview

Selection Process: Interview Dates And Venue Will Be Shared With The Shortlist Candidates Separately

Job Description:

  • Serve as the primary support liaison between the Customer and Bentley Systems in a 24 x 5 environment.
  • Provide prompt and courteous troubleshooting and technical support to users via e-mail, phone, and web-portal.
  • Provide On-site assistance in complex technical solutions requiring changes to core functionality, code, and systems operation.
  • Assist with all facets of Bentley users and technical support by helping to identify user issues by isolating and resolving the issue or by proper escalation.
  • Troubleshoot the users support request using the available tools and resources while following the appropriate processes and procedures.
  • Advise and train users regarding the product’s proper use and address specific user issues.
  • Act as liaison between user and development support.
  • Provide proper diagnosis and resolution to the user.
  • Keep accurate notes and details on user support requests.
  • Communicate with staff members regarding current/ongoing issues.
  • Document software problem defects for review and corrective action.
  • Meet with internal Bentley teams to provide the users perspective on our products and services.
  • Creates tests, tools, and diagnostic procedures for use by product support personnel.
  • May quality check technical product documentation.
  • Should participate & contribute in writing blogs, wiki’s, Tech articles on company’s portal.
  • Should create content (e.g. Wikis, Videos, technical tutorials, etc.) for the product features and operations.
  • Provide training and demo to user on product upgrades and adoption
  • Able to work in different shift hours for Global users (different time zones).

Role:
Engineer

Employment Type
Permanent, Full Time

Interested Candidates Direct Apply Official Website:Apply Now