ACG Hiring|BE BTech| Diploma| Electrical|Electronic Engineer


Post: Service Engineer

Qualification:BE/BTech/Diploma Electrical/Electronic Engineering



Salary: Depends On Interview

Selection process: Shortlisted Candidates Will Be Contacted For The Interview

Job Description:

  • Support HOD-Automation for customer support for software development / Electrical challenges
  • Upgradation projects execution ( In-house + At customer’s site )
  • Aftermarket Revenue generation
  • Functional
  • Core
  • Service support for engineering range of machines.
  • Handling PLC, HMI,SCADA and servo based systems challenges post installation.
  • Generate and support 21 CFR business.
  • Support I&C for engineering machines
  • Responsible for On-line support globally
  • Training to customer
  • Technical knowledge on Mitsubishi or equivalent PLC, HMI and Zenon or equivalent SCADA
  • Trouble shooting
  • Failure analysis and corrective actions
  • Preparation of service report and online support reports
  • Maintain machine history and program data
  • Techno commercial knowledge of service for offering
  • Analytical ability
  • Revenue generation for Aftermarket ( eg upgradation, AMC, IIOT etc.)
  • Evaluation of hardware and software solutions for retrofit upgradation projects and network integration
  • Modify & test project backups (PLC & SCADA)
  • Support for IIOT and MIS Integration project
  • Support for testing, validation, and documentation process implementation.
  • Internal process
  • Recognizing sales opportunities (Lead generation) and communicating the same to our sales TIC’s through CRM platform.
  • Integrate customer feedback with our existing business process and contribution in CAPA
  • Help in getting competitor information on products, markets, etc.
  • People development
  • Cross Knowledge sharing with internal team members.
  • Hands on experience sharing to service engineers
  • Ability to train others

Key Result Areas

  • Customer Support for Software / PLC challenges
  • Spares and service business co-ordination
  • Focus on man-days optimization for the retrofit execution at site
  • Improve CES in for respective installations / site visit


Employment Type
Permanent, Full Time

Interested Candidates Direct Apply Official Website:Apply Now 👈👈