Company:ABB Group
Post:Field Service Engineer
Qualification:BE/BTech/Diploma Electrical Engineering
Experience:5+year
Location: Bangalore
Salary: Depends On Interview
Selection process: Shortlisted Candidates Will Be Contacted For The Interview
Job Description:
- Apply safety rules and safe practices as well as environmental responsibilities. Report unsafe practices and incidents.
- Contribute to customer satisfaction by planning and executing Service work according to customer order and expectation.
- Clear understanding of sense of urgency and care in the direct area of responsibility.
- Ensure customer complaints are logged within 8hrs of first reporting date and time. Urgent cases must be taken on priority and must be flexible enough to stretch oneself if need arises.
- Connecting with customers and understating their issues over mail or call and try to resolve virtually if possible. Collecting all the details required to log a call.
- Ensures customer retention by delivering superior customer experiences and effectively communicating service work timeline and expectations.
- Plans and prepares site work for service job and manages related subcontractors or authorized service providers at site.
- Performs complex field service tasks, identifies technical problems, and makes analysis through remote or on-site activity in service categories and products for which they are certified to
- perform.
- Visiting customer sites on priority to resolve the service request and works with cross functional team for any other related activities.
- Prepares material lists needed for service activity and ensures that all materials, parts, and equipment are available and at the appropriate quality for service activities.
- Ensure to collect the defective materials from site for analysis and understanding the quality issues on further product quality improvement or product training needs for the customer.
- Troubleshoot equipment/Systems/Process failures and requests proactive corrective actions and makes recommendations to avoid repeating the problem in the future.
- Proactively plans and executes work on a first-time right approach with customers, and ensures the job is done on time and on quality.
- Ensures and encourages customers uses tools like complaint logging by mobile app for faster service delivery
Role:
Engineer
Employment Type
Permanent, Full Time
Interested Candidates Direct Apply Official Website:Apply Now
