Autodesk Hiring|BE BTech| Civil Engineers

Company: Autodesk

Post: Technical Support AutoCAD

Qualification:BE/BTech Civil Engineering

Experience:1-3year

Location: Bangalore

Salary: Depends On Interview

Selection process: Shortlisted Candidates Will Be Contacted For The Interview

Job Description:

  • Resolve customer issues reported to Autodesk via chat, phone, web, online forums and other channels. Primarily focusing on chat support
    You are expected to support our global customers across geo’s hence you would be required to work on assigned shift to support in APAC time zones ( 6 am – 2:30 pm)

    Provide prompt, friendly and efficient assistance to Autodesk customers on a variety of technical issues and questions, such as product features, usage, etc

    Research, verify, and document product issues, solution in short and concise manner as needed

    Escalation of critical issues to Tier 2 teams for resolution

    May have to document support interactions in a company-wide case management system

    Actively manage personal backlog of support requests

    Manage customer expectations by providing timely updates on progress

    Minimum Qualifications

    Bachelor’s degree in Civil engineering/ Construction/ Building/ Architecture or equivalent degree

    Preferably at least 1 – 3 years of industry working experience

    Good typing speed and accuracy is required

    Knowledge on AutoCAD Civil 3D ,Autodesk Infraworks, AutoCAD and AutoCAD LT is required

    Demonstrable capability to own the problem (customer issue), troubleshoot and ability to solve or mitigate the problem or escalate if needed

    Exceptional team player skills

    Excellent written and verbal English skills

    Proven ability to be flexible, agile and learn quickly in a fast environment

    The Ideal Candidate

    Think: Smart – I prioritize and apply targeted effort to the work that matters most

    Think: Innovative – I am relentlessly curious and creative

    Think: Adaptable – I embrace uncertainty and flex to changing circumstances quickly

    Feel: Inclusive – I work collaboratively with people who are divers in background, culture, and ways of living

    Feel: Impactful – I am passionate about making a positive impact, I am committed to our customers’ success

    Feel: Humble – I share credit and shoulder responsibility

    Do: Courageous – I offer and respond to constructive feedback

    Do: Accountable – I do what I say and say what I do

    Do: Pragmatic – I approach all work as important work, even if it’s not fun and exciting

    The Way we Work: One Autodesk – We act as One Autodesk to get the best results for our customers, our business, and our employees

    The Way we Work: Empower Decision makers – We may disagree with a decision but we fully commit

    The Way we Work: Authentic Selves – We create a safe environment for people to speak courageously and ask for help

  • The Way we Work: Integrity – We hold each other accountable to the highest ethical standards

Role:
Engineer

Employment Type
Permanent, Full Time

Interested Candidates Direct Apply Official Website:Apply Now 👈👈