Company: Autodesk
Post: Technical Support AutoCAD
Qualification:BE/BTech Civil Engineering
Experience:1-3year
Location: Bangalore
Salary: Depends On Interview
Selection process: Shortlisted Candidates Will Be Contacted For The Interview
Job Description:
- Resolve customer issues reported to Autodesk via chat, phone, web, online forums and other channels. Primarily focusing on chat support
You are expected to support our global customers across geo’s hence you would be required to work on assigned shift to support in APAC time zones ( 6 am – 2:30 pm)Provide prompt, friendly and efficient assistance to Autodesk customers on a variety of technical issues and questions, such as product features, usage, etc
Research, verify, and document product issues, solution in short and concise manner as needed
Escalation of critical issues to Tier 2 teams for resolution
May have to document support interactions in a company-wide case management system
Actively manage personal backlog of support requests
Manage customer expectations by providing timely updates on progress
Minimum Qualifications
Bachelor’s degree in Civil engineering/ Construction/ Building/ Architecture or equivalent degree
Preferably at least 1 – 3 years of industry working experience
Good typing speed and accuracy is required
Knowledge on AutoCAD Civil 3D ,Autodesk Infraworks, AutoCAD and AutoCAD LT is required
Demonstrable capability to own the problem (customer issue), troubleshoot and ability to solve or mitigate the problem or escalate if needed
Exceptional team player skills
Excellent written and verbal English skills
Proven ability to be flexible, agile and learn quickly in a fast environment
The Ideal Candidate
Think: Smart – I prioritize and apply targeted effort to the work that matters most
Think: Innovative – I am relentlessly curious and creative
Think: Adaptable – I embrace uncertainty and flex to changing circumstances quickly
Feel: Inclusive – I work collaboratively with people who are divers in background, culture, and ways of living
Feel: Impactful – I am passionate about making a positive impact, I am committed to our customers’ success
Feel: Humble – I share credit and shoulder responsibility
Do: Courageous – I offer and respond to constructive feedback
Do: Accountable – I do what I say and say what I do
Do: Pragmatic – I approach all work as important work, even if it’s not fun and exciting
The Way we Work: One Autodesk – We act as One Autodesk to get the best results for our customers, our business, and our employees
The Way we Work: Empower Decision makers – We may disagree with a decision but we fully commit
The Way we Work: Authentic Selves – We create a safe environment for people to speak courageously and ask for help
- The Way we Work: Integrity – We hold each other accountable to the highest ethical standards
Role:
Engineer
Employment Type
Permanent, Full Time
Interested Candidates Direct Apply Official Website:Apply Now 👈👈
