Entrust Datacard Hiring |BE BTech| Electrical|Mechanical| Electronic Engineer

Company:Entrust Datacard

Post:Field Service Technician

Qualification:BE/BTech Electrical/Mechanical/Electronic Engineering

Experience:2+year

Location: Mumbai

Salary: Depends On Interview

Selection process: Shortlisted Candidates Will Be Contacted For The Interview

Job Description:

  • Attend day to day technical calls received from customer. Calls are received over email/phoneProvide preventive and corrective maintenance for our CI and DI systems
  • Need to verify and approve warranty claims after checking on the entitlement
  • Ensure that support delivered to warranty products, contracted products & new products.
  • To provide direct service (troubleshooting, installation, servicing, maintenance) to direct customer
  • Technician need to support thru email/phone and by going onsite wherever required
  • Build up regional expertise in all technical aspects (Internally and Partners and Customers)
  • Enhance communication between Partners and ENTRUST
  • As a technical Backup for channel partners in the region
  • Enforce Problem escalation process & Service Quality Audit exercise to enhance/ensure service quality.
  • Service Business development to secure Entrust products’ customer base and long term revenues stream. Contract renewals , part sales etc

Role:
Engineer

Employment Type
Permanent, Full Time

Interested Candidates Direct Apply Official Website:Apply Now