Danfoss India Pvt Ltd Hiring|BE BTech|Electrical Engineer – Ultra Job Update

Danfoss India Pvt Ltd Hiring|BE BTech|Electrical Engineer

Post: Service Engineer

Qualification:BE/B.Tech Electrical Engineering

Experience:3+year

Location:Oragadam IN

Salary: Depends On Interview

Selection process: Shortlisted Candidates Will Be Contacted For The Interview

Job Description:

  • Handle queries from partners end usersDialogue with service coordinators on open calls on regular basis
  • Escalation of open key OEM warranty service calls beyond 48 hours to service manager and sales
  • Immediate action on open calls more than 48 hours
  • Analysis of repeated failures, take support from Tech support team & hotline and closure of issue with proper report
  • Work towards getting appreciation letters from the customers
  • Review of customer satisfaction, service handling, regional service network and corrective actions with service leaders
    Maintaining minimum down time . Continuous progress in TAT 1 & TAT 2.
  • Conduct trail and demonstration to customers
  • Conduct regional service training to ASP, Partner and customers for their competency improvement
    Cold calls and Support sales for lead generation
  • Feedback to COE/SC for project engineering based on field experiences
    Support AMS sales for execution of AMCs/CAMCs
  • Monitor Partner warranty and outside warranty service calls and call back faulty materials
  • Regular update about product challenges to team leaders and PM/PEC

Industry Type:
Engineering, Sales & Service, Manufacturing, Construction

Role:
Engineer

Employment Type
Permanent, Full Time
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